30-Day Hassle-Free Returns

We are committed to ensuring your satisfaction with every purchase. Our 30-day return policy allows you to request a return within 30 days of receiving your item, no questions asked.

Eligibility for Returns

Items must be in the same pristine condition you received them—unworn, unused, and with all original tags intact. Please provide the order number linked to your purchase.

How to Start a Return

Email us at return@vanessacavali.com. Once your request is accepted, we’ll email a complimentary return label and instructions.

Prefer self-service? Start your return here.

Questions?

Our support team is happy to help at return@vanessacavali.com.

Damages or Issues

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us right away so we can make it right.

Sale Items

Discounted items are final sale and not eligible for return.

Exchanges

To exchange, please return the item and place a new order for the desired product.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 3 business days. Your bank or card issuer may take additional time to post the refund.

Q&A

• Do you offer free shipping?
  Yes—free shipping on U.S. orders over $50. Standard rates apply on smaller orders.
• How fast do you ship?
  Orders are processed quickly; you’ll receive a tracking email when your package ships.
• Can I return or exchange an item?
  Yes—easy returns and exchanges on eligible, unworn items. See the details above.
• Do you restock items?
  Styles are limited-run and may not restock. If you love it, don’t wait!